Last updated: October , 02 , 2026
This policy applies to orders placed on chocogrinder.shop, operated by S. Ibrahim & Co., 811 Anna Salai, Chennai 600002, India.
1. Where We Ship
We ship to customers outside India. The countries available to you appear at checkout. We do not accept orders for delivery within India.
2. Processing Time
Orders are dispatched within [2–3] business days after payment is confirmed. Dispatch may take longer during holidays or high-demand periods.
3. Carriers and Shipping Costs
We ship using India Post [and other international carriers]. Shipping costs depend on the destination country and the weight of your order. The exact cost is shown at checkout before you pay.
4. Delivery Times
Estimated delivery is typically [10–25] business days after dispatch, depending on your country. These are estimates, not guarantees. Customs clearance and local postal services can cause delays outside our control.
5. Tracking
When your order ships, we email you a tracking number if one is available for your destination. Tracking updates may be limited in some countries.
6. Customs, Duties and Taxes
Orders are shipped on a delivery-at-place basis. Import duties, VAT, taxes and customs fees are charged by your country and paid by you. They are not included in our prices or shipping costs. Please check your local import rules before ordering.
7. Delivery Address
Please enter a complete and correct address and a working phone number. If a parcel is returned to us because of an incorrect address or because the customs charges were not paid, you pay the return and any re-shipping cost.
8. Packaging and Transit Damage
Our products are packed with protective packaging. If your order arrives damaged, please follow the process in our Cancellation & Refund Policy.
9. Contact
Email: shaik.ibrahim@s-ibrahim.in | Phone: +91 44 28521811