Last updated: October , 02 , 2026
S. Ibrahim & Co. (“we”, “us”), 811 Anna Salai, Chennai 600002, India, operates chocogrinder.shop. This policy explains what personal information we collect and how we use it.
1. Information We Collect
- Order information: name, email, phone number, billing and delivery address, and the items you order.
- Payment information: payments are processed by Razorpay. We do not see or store your full card details.
- Technical information: IP address, browser type, device and pages visited, collected through cookies and similar tools.
- Messages: anything you send us by email or contact form.
2. How We Use It
- To process and deliver your order and send order updates.
- To handle payments, refunds and customer support.
- To prevent fraud and meet legal and tax obligations.
- To improve our website.
- To send marketing emails only if you have agreed to receive them. You can unsubscribe at any time.
3. Who We Share It With
We share only what is needed with: Razorpay (payments), postal and courier services (delivery, including your name, address and phone number), our website hosting provider, and authorities when required by law. We do not sell your personal information.
4. International Transfers
We are based in India, so your information is processed in India and sent to the delivery services in your country. By ordering, you agree to this transfer.
5. Cookies
We use cookies to keep your cart, remember your session and understand how the site is used. You can block cookies in your browser, but the cart and checkout may stop working.
6. How Long We Keep It
We keep order records for as long as needed for accounting, tax and legal requirements, and delete or anonymise other data when it’s no longer needed.
7. Security
We use HTTPS and take reasonable steps to protect your information. No online system is completely secure.
8. Your Rights
You may ask us to access, correct or delete your personal information, or to stop marketing emails. Depending on where you live, you may have additional rights under local law (for example in the EU or UK). Email us to make a request.
9. Children
This website is not meant for people under 18, and we do not knowingly collect their information.
10. Changes
We may update this policy. The latest version is always on this page.
11. Contact
S. Ibrahim & Co., 811 Anna Salai, Chennai 600002, India. Email: shaik.ibrahim@s-ibrahim.in | Phone: +91 44 28521811