This policy applies to all orders on chocogrinder.shop, operated by S. Ibrahim & Co., 811 Anna Salai, Chennai 600002, Tamil Nadu, India.
1. Cancellation
- You may cancel within 72 hours of placing your order, provided it has not been dispatched.
- Once dispatched, an order cannot be cancelled.
- To cancel, email shaik.ibrahim@s-ibrahim.in with your order number. Approved cancellations are refunded in full to the original payment method.
2. Damaged in Transit
We accept claims only for products damaged in transit. We do not accept returns for change of mind or other reasons.
- Report the damage within 7 days of delivery by emailing shaik.ibrahim@s-ibrahim.in with your order number and clear photos or a short video of the product and the outer packaging. Please keep all packaging until your claim is resolved.
- If your claim is approved, no return is needed. We will send a replacement (if available) or refund the product price.
3. Refunds
- Approved refunds go to the original payment method.
- Refunds are processed within [7] business days of approval. Your bank may take a further 5 to 10 business days to show the credit.
- Refunds are made in the currency of the original payment. We are not responsible for exchange-rate differences applied by your bank.
4. Duties and Taxes
Import duties, taxes and customs fees charged by your country are the buyer’s responsibility and are not refundable by us.
5. Lost or Undelivered Parcels
If your parcel has not arrived within [X] days of dispatch, email us with your order number. We will trace it with the carrier and, if it is confirmed lost, send a replacement or issue a full refund.
6. Warranty
Products sold to customers outside India are sold without a manufacturer or seller warranty. This does not affect any rights you have under mandatory consumer law in your country.
7. Contact
S. Ibrahim & Co., 811 Anna Salai, Chennai 600002, India. Email: shaik.ibrahim@s-ibrahim.in. Phone: +91 44 28521811. We reply within [2] business days.